Shipping

Shipping Information

We offer Australia wide shipping and International Shipping on prints and canvases that are unframed. 

Orders requesting Framed Original Artworks or prints will be quoted a framing and shipping fee upon request. Please email us for a quote. 

Damage to frames incurred during international shipping will not be refunded.

Ulla and Bjorn Art will not be held responsible for any customs charges or taxes that may be incurred on international orders. Customers are responsible for paying any applicable duties, taxes, or other fees associated with their international order. Ulla and Bjorn Art have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so customers should contact their local customs office for more information. 

International delivery costs do not include any duties or taxes which may be applied by customs at the country of destination. All taxes and duties incurred are deemed to be the responsibility and payable by the purchaser. For more information on duties, taxes and further relevant customs regulations please contact your local customs office directly.

DELIVERY TIMES

Please be aware that delivery times can and do vary. In most cases a tracking number is supplied to the purchaser to determine estimated delivery dates and times. Express shipping can be arranged but will come at an additional cost. Please request a quoted fee for any express shipping prior to finalising your order.

Once per year Ulla and Bjorn travel to Denmark, if you are located in Demark, please contact us and we can arrange to deliver your package on our trip. 

 

RETURNS & REFUND POLICY

All original Artworks are unique. All care has been taken regarding the representative images of the artworks as displayed on the website, however the colours can vary slightly from how they are displayed on your phone, tablet or device.

Please make your decision carefully as we cannot accept returns, refunds, exchanges or change of mind on artworks.

If your package arrives damaged in transit, please refer to the following. Take photos of The damage to the external, The Shipping Label and The damage to the artwork, frame or fault in the print.
Please send all photos via email to info@ulla-bjorn-art.com within 24 hours of receiving the artwork so that any/all issues can be dealt with as quickly as possible.